プライバシーポリシー

Last updated: May 12, 2026

L’aile by CAVIN Inc. respects your privacy and handles personal data in accordance with applicable laws and regulations. These may include the laws of Japan, the Singapore Personal Data Protection Act 2012, and the Hong Kong Personal Data (Privacy) Ordinance, where applicable.

1. Personal Data We Collect

We may collect the following information:

name
company name
billing and delivery address
email address
telephone number
order history
inquiry details
payment-related information processed through payment service providers
information necessary for shipping, customs clearance, and plant quarantine procedures
website usage information, including cookies, pixels, advertising identifiers, and similar technologies

2. Purposes of Use

We use personal data for the following purposes:

processing and delivering orders
responding to inquiries
managing B2B accounts
preparing documents related to customs clearance, logistics, and plant quarantine procedures
processing payments, preventing fraud, and providing customer support
improving our website, products, and services
sending transaction-related notices and operational communications
sending marketing communications within the scope permitted by law or where required consent has been obtained

3. Direct Marketing and Opt-Out

For Singapore:

In accordance with applicable laws and regulations, we will obtain consent where required and provide a clear unsubscribe or opt-out method for promotional emails and other promotional communications. Valid opt-out requests will be processed within a reasonable period, and suppression records will be maintained where necessary. Where applicable, we will also comply with Do Not Call and anti-spam regulations.

For Hong Kong:

If we use your personal data for direct marketing, we will provide the notices required under applicable laws and obtain your consent where required. When we first use your personal data for direct marketing, we will inform you of your right to opt out. You may request at any time that we stop using your personal data for direct marketing purposes.

4. Meta Ads, Cookies, and Similar Technologies

We may use cookies, Meta Pixel, analytics tools, and other similar technologies to understand website usage, measure advertising performance, and optimize advertising.

Where required by law, we will obtain your consent before using non-essential cookies or similar technologies. You may manage these technologies through your browser settings or through preference tools provided by us, where available.

5. Disclosure to Third Parties

We may disclose personal data to the following third parties to the extent necessary:

payment service providers
delivery companies and customs brokers
IT and hosting service providers
professional advisers
advertising delivery and analytics partners
government authorities, courts, or other public agencies where required by law

We do not sell personal data itself as an independent product.

6. International Transfers

As we conduct cross-border sales, personal data may be processed in Japan and, where necessary, in the destination country or by service providers located in third countries. In such cases, we will take commercially reasonable protective measures.

7. Retention Period

We retain personal data only for as long as reasonably necessary for business operations, legal, tax, accounting, dispute resolution, security management, and compliance purposes.

8. Your Rights

Subject to applicable laws and regulations, you may have the right to request access to, correction of, deletion of, objection to, restriction of use of, or withdrawal of consent regarding your personal data.

If you wish to opt out of direct marketing communications, please contact us at:

Email: trade@cavin.ooo

Subject line: Unsubscribe / Opt-out Request

9. Copyright and Intellectual Property Complaints

If you believe that any materials on our website, advertisements, social media posts, or other content may infringe copyright, trademark, or other intellectual property rights, please contact us at [IP email] with the necessary information. We will review the matter within a reasonable scope and take appropriate action where necessary.